I requested BTC pay out from my account last March 25, 2018 at 5:57.
As of this writing, I have not received the requested payout in my receiver BTC wallet address.
I tried too and it asked me to verify my account when I have already filled in those blanks long before ( COUNTRY & GENDER ). After entering the Google2fa code I got a message "Verification Pending".
Usually after that you can withdraw already.